Refund & Cancellation Policy

Legal

Refund & Cancellation Policy

Draft policy, prepared from BDS Holidays’ locked business decisions. Please have this reviewed by a qualified professional before publishing. Last updated: 30 August 2026.

1. Quote-Only, Confirm-Before-You-Pay

No booking is confirmed, and no cancellation charges apply, until you’ve accepted a written quote and made payment.

2. Our Service Guarantees

On-Time Pickup Guarantee

If your included transfer does not arrive on time per the applicable guarantee terms, your transfer is free of charge.

Booking Confirmation Guarantee

If your booking is not confirmed per the applicable guarantee terms, 100% of your payment for that booking will be refunded.

Missed Callback Guarantee

If we miss a scheduled callback, you’ll receive a ₹150 voucher, applied once per trip.

3. Cancellations by You

Terms depend on the specific suppliers involved (airlines, hotels, tour operators), each with their own windows and charges — always shared with you in writing before payment.

4. Cancellations or Changes by Us

In the rare event we must cancel or materially change a confirmed booking due to circumstances outside our control, we’ll inform you promptly and work on the best alternative, including a refund where needed.

5. Visa-Related Cancellations

Visa approval rests solely with the relevant government authority. Refund eligibility for related bookings depends on the specific supplier’s terms, communicated at time of booking.

6. How Refunds Are Processed

Approved refunds return to the original payment method, within a timeframe communicated when the refund is approved.

7. Contact

Message us on WhatsApp | info@bdsholidays.com

Open item — needs your final decision before publishing: the exact conditions that trigger the Missed Callback Guarantee (how a “scheduled callback” is defined, and how much delay counts as “missed”) still need to be specified.